CONTEXT
Redesigning a fragmented course enrollment system to reduce student confusion and streamline critical registration workflows.
Role
UX Researcher
UX/UI Designer
Duration
4 Weeks
Tools
Figma
The Problem
Enrollment was fragmented across multiple systems
Students had to navigate between disconnected tools to browse courses, build schedules, and complete registration. This created confusion, increased cognitive load, and made simple tasks unnecessarily complex.
The Solution
A unified enrollment experience
we designed a centralized system that brings course browsing, scheduling, and registration into one interface. By simplifying workflows and introducing a visual calendar builder, students can plan and enroll in courses with greater clarity and efficiency.
IMPACT
Unified 3+ disconnected enrollment tools into one system
Reduced complexity across core student workflows
Improved clarity in course browsing, scheduling, and registration
Why Redesign?
York University’s course enrollment process is a critical system used by thousands of students each semester. During a short, time-sensitive window, students must search for courses, plan schedules, and complete registration before classes fill up.
However, this process is spread across multiple disconnected tools, forcing students to switch between systems, repeat steps, and manually piece together their schedules.
RESEARCH & INSIGHTS
To better understand the enrollment experience, we conducted surveys, interviews, and firsthand walkthroughs of the system.
20 students surveyed across different programs
2 in-depth interviews
Direct observation of the enrollment process
Pain Points
Fragmented workflow
Tasks were split across multiple tools with no continuity
High cognitive load
Students had to mentally manage schedules, conflicts, and requirements
Lack of visibility
No clear overview of courses, availability, and schedule in one place
Inefficient decision-making
Switching between systems slowed down planning and increased errors
User Experience Map
FINAL DESIGN
Homepage
The homepage combines all the necessary tools onto one page, allowing users to access any of them directly. It also briefly explains what each tool does.
Course Browsing
Upon entering the page, users will see the mandatory courses required for the year, along with suggested electives.
Menu: Added courses appear in the side menu. Users can view course details, including a brief summary, the schedule, and a rating out of five stars.
Visual Calendars Builder
Once users finish selecting their courses, they can begin building their schedule. The builder auto-saves progress and shows different possible configurations with the selected courses. Below the schedule, users can track their course progression to ensure they are meeting graduation requirements.
Registration and Enrolment Module
REM reflects any changes made in the visual schedule builder and serves as the final step to confirm enrollment. It also allows users to modify course details or drop courses if needed.